Return & Refund Policy – Queenwear Fashion

At QueenwearFashion, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 7 days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • The product must include all original tags, packaging, and accessories.
  • Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Worn or used products
  • Damaged items caused by customer misuse
  • Items without original tags or packaging
  • Certain jewellery items due to hygiene reasons (if applicable)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item.

We will arrange a replacement or refund after verification.

4. Return Process

To request a return:

  1. Our support team will review your request.
  2. If approved, we will provide return instructions.

Customers may need to ship the product back to our return address unless a pickup service is available.

5. Refunds

Once we receive and inspect the returned item:

  • Refunds will be processed within 7 business days.
  • Refunds will be issued to the original payment method used during purchase.

6. Shipping Charges

  • Shipping charges are non-refundable.
  • Customers may be responsible for return shipping costs, unless the product was defective or incorrect.

7. Exchange Policy

If you wish to exchange an item for a different size or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.